Help & Questions

About Our Products

Where do your products come from?
All of our products are carefully curated from trusted suppliers to ensure the highest quality. We specialize in hair tools designed to help you achieve salon-quality results while minimizing heat damage.

Are your products safe for all hair types?
Yes! Our products are suitable for all hair types and textures. Whether you have straight, wavy, or curly hair, our tools are made to enhance your natural beauty without causing unnecessary stress to your strands.

Orders & Shipping

Who fulfills my order?
We work with a variety of reliable suppliers who handle the fulfillment and shipment of your orders. This allows us to offer a wide range of top-quality products at great prices.

How long does shipping take?
Orders are typically processed and shipped within 2–4 business days. Delivery usually takes between 7 to 10 business days, depending on your location and the supplier.

Can I track my order?
Yes! Once your order is shipped, you will receive a tracking number via email so you can follow your package’s progress.

Returns & Refunds

Do you accept returns?
For hygienic reasons, we do not accept returns once an item has been delivered.

What if my product arrives damaged or is lost in transit?
If your product is lost in transit, arrives damaged, or there’s an issue on our end, you are entitled to a full refund or replacement. Please contact our support team within 7 days of delivery by filling out our Contact Form with your order details and photos (if applicable).

Can I get a refund if my order was delivered but I didn’t receive it?
Unfortunately, if we have received confirmation of delivery from the carrier, we are unable to issue a refund. We recommend checking with neighbours, your building’s front desk, or local post office before reaching out.

Customer Support

How can I contact customer service?
If you experience any issues with your order or have questions about our products, please reach out to us via e-mail: info@eclathairco.com
Our support team will get back to you within 3 to 5 business days.